Head of Sales & Customer Service
Company: Heritage-Crystal Clean, LLC
Location: Opa Locka
Posted on: October 2, 2024
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Job Description:
Crystal Clean (CC) -is one of the nation's leading privately
held companies in the environmental waste services industry. We are
willing to provide complete training for this opportunity!
Purpose: The Industrial Sales and Service Manager (ISSM) -Will be
responsible for overseeing customer service, sales growth, driver
dispatch and training/management of service employees at the
Crystal Clean Wastewater Treatment Facility (WWTF). This position
will also be responsible for meeting end of period quota goals and
drive growth through new account sales. The ISSM will ensure
compliance with health and safety performance and regulatory laws
in the daily operations of service employees. The ISSM -will be
responsible for applying sales strategies to maintain organic
growth of existing customers, while modernizing and implementing
contemporary growth initiatives within CC's business stratagems for
new customer acquisition. Continuous growth of plant sales will be
key to this position.
Overall responsibility for sales, service and growth within the
parameters of WWTF facility operations within a specific geographic
area as defined by the company
Plan, direct, and monitor activities of all service personnel in
collaboration with the Transportation Manager
The Transportation manager and ISSM will define a comprehensive
work schedule that will necessitate a morning driver dispatch
meeting to delineate the daily activities and priorities for the
WWTF facility and service staff
The Transportation Manager and ISSM will review end of the day
conformation with service personnel and take any corrective actions
if necessary
Responsible for quality, on-time performance of all customer
services assigned to the plant each sales period
Responsible for administering job task specific training of all
service personnel
Assist or accompany hourly drivers and plant operations personnel
activities as necessary
Tabulate and report daily/weekly plant sales results to management
including forecast when requested
Daily customer sales calls with call report tracking
Perform field tests and proper sampling of various waste streams at
customer sites utilizing internal staff or up to date laboratory
partners (analyze cost effectiveness) -
Confirming customer material approvals for treatment and processing
at WWTF
The ISSM and Facility Manager are responsible for maintaining
facility and personnel compliance with all applicable Environmental
Protection Agency (EPA), Occupational Safety and Health
Administration (OSHA), and Department of Transportation (DOT)
regulatory requirements
Achieve sales quotas for total revenue and new customer
development
Adhere to all corporate policies and standards including but not
limited to environmental, health, & safety (EHS), human resources,
facility, equipment, operations and maintenance
Ensures Health and Safety is the number one goal by following
policies, processes, and always acting in a safe manner.
Perform job walks to ensure safety protocols are in place and being
followed, provide training to field employees and monitor the
progress and quality of work.
Plan proactive approaches to overcome challenges or issues that
could arise throughout a project or emergency response action.
Be responsible for the accurate resourcing of jobs including
personnel, equipment, supplies and consumables - specifically
hitting budgeted job margin requirements while maintaining
excellent customer service and safe project completion.
Working closely with our Field Services Managers (Sales Team), be
responsible for all commercial elements of a project including
requirements, pricing, scheduling, billing and when necessary,
collections.
Ensure the execution of projects within budgeted constraints and
timely completion.
Answer 24/7 Emergency Response calls when not on PTO.
- Crystal Clean expressly values diversity, equity, and inclusion,
and encourages the applications of individuals from diverse
backgrounds, so that Crystal Clean reflects the communities and
customers that we serve.
Keywords: Heritage-Crystal Clean, LLC, Miramar , Head of Sales & Customer Service, Sales , Opa Locka, Florida
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